I purchased this to replace my trusty Tesco Value kettle, as I was getting more enthusiastic about my tea and some kinds required water to be boiled to a certain temperature... The kettle has not only failed to boil the water to the claimed temperature, it has also only survived 4 months of fairly light usage.Horrendously overpriced product with very poor support, been now trying to get a replacement or a refund for over a month... The support has stopped responding to my emails, the so called return label was never sent to me.Lesson learnt... higher price tag doesn't always mean better quality and the claimed functionality is simply placebo.

Loved this kettle ,purchased in January this year now not working. Been onto Sage direct ,they were very helpful .I just have to get a proof of purchase from Amazon and they will replace it .It did come with a 2 year guarantee .

Let’s be honest, it’s a lot of money for a kettle. It matches my expensive toaster and I wasn’t allowed to buy one without the other. I do like the keep warm function but find I heat the water to the same temperature regardless what I’m drinking.

I love this kettle and whish I could give it 5 stars, however I am now on my third in 5 years as its not vary long lasting and temperature buttons stop working! for my friend in Spain it blew there electrics!I drink a lot of teas and infusions which require different temperatures, eg. boiling water on green tea is horrible, this kettle looks good (can be noisy) but very simple to use. having written this I wonder why I think its so good, but it fits my kitchen!

Used this kettle for just over two years. It stopped working this week due to failed sensor.Based on my experience, I wouldn’t recommend buying this kettle as it’s durability doesn’t reflect the premium price charged.

Bought this together with a Sage toaster. The toaster is not bad, but the kettle is awful The following are just some of the issues:Completely uninsulated so be careful not to touch the kettle body after its boiled.Don't leave it unattended as it sometimes won't stop boilingMost often it won't actually get to boil, as it will cut out due to some obvious electrical issues and you have turn it off and on again at the mains and try again.

Boils quickly. Not too sure about the lower temp heating.Not as good as our old kettle.For the price expected more

Looks fine on photos but in reality reveals poor thinking and flawed design.

1. It makes beeping noises! Every time you take it from the base and every time you put it back. Also it beeps 3 times once the heating is done. And you can't turn the sound off. So it's a major source of nuisance in our household. Everyone absolutely hates it.

2. Poor typography. The numbers under the temperature buttons are hardly legible and not illuminated. Only the circle around the active button is highlighted which makes it only partially useful.

3. You never know whether it's hot or cold unless you touch it — there is no temperature indicator at all.

4. The temperature control seems to be imprecise. It boils way too long when doing 100c and starts boiling if you choose 95 which means it in fact boils water in both cases.

So generally it feels like a poorly thought through object. I just can't recommend it.

Looks fine on photos but in reality reveals poor thinking and flawed design.1. It makes beeping noises! Every time you take it from the base and every time you put it back. Also it beeps 3 times once the heating is done. And you can't turn the sound off. So it's a major source of nuisance in our household. Everyone absolutely hates it.2. Poor typography. The numbers under the temperature buttons are hardly legible and not illuminated. Only the circle around the active button is highlighted which makes it only partially useful.3. You never know whether it's hot or cold unless you touch it — there is no temperature indicator at all.4. The temperature control seems to be imprecise. It boils way too long when doing 100c and starts boiling if you choose 95 which means it in fact boils water in both cases.So generally it feels like a poorly thought through object. I just can't recommend it.

Within 5 months of purchasing this very expensive kettle it has started to malfunction. In my case it refuses to switch off and carries on boiling filling the kitchen with steam. One assumes it could overheat and be a fire risk. The only solution is to manually switch it off once boiling. Sage customer service are worse than useless saying endlessly that this fault is due to limescale. They are now demanding pictures of the inside of my kettle. I have told them repeatedly, I use filtered water in the kettle, it is de scaled every 6 weeks and it is spotless inside. They appear not to believe me and are continuing to state my faulty kettle is due to limescale. Well the simple fact of the matter is: IT IS AN ESTREMELY EXPENSIVE KETTLE THAT IS FAULTY AND POTENTIALLY DANGEROUS. BUY ONE AT YOUR PERIL. HESTON, YOU SHOULD BE ASHAMED TO BE ASSOCIATED WITH SUCH SHODDY GOODS AND TERRIBLE CUSTOMER SERVICE.

My kettle arrived faulty, it worked but made random beeping sounds when it was just sitting there.Others have reported this happing after some time but mine was doing this out the box.

Doesn’t last a year, has heating issues like lots of other customers at about 9 month old, would not fully boil. Avoid

Has proven to be unreliable.For a very expensive kettle, you would expect reliability. Previous kettles never failed but were replaced only to renew kitchen decor.Bought 18 month ago already temp selector switches are turning off and on by themselves; and getting worse. Have cleaned; descaled in case but not improved.

Had this kettle for just under 2 years and it'd died.At first it was brilliant, various temps and keep warm feature great. Then just after a year it started to boil and not switch off, which meant we couldn't leave it alone as we would come back into the kitchen and see steam everywhere and water running down the walls etc.Finally gave up the ghost a couple of days ago, when failed to switch off and violently boiled over, wetting the base and counter top. Buttons do nothing or randomly light up and switch position......pressing them does nothing.An expensive kettle to start with so should last longer really

Durablity is poor. Every time we press the on button it switches itself off and doesn't even try to heat up. You have to give it a wiggle and try again. Tried leaving voicemail messages multiple times for the manufacturer but they've not got back to me. Ive got a lot of Sage products, this kettle I would not recommend

Had this now for 4 years and I expect a kettle - especially at this price - to last longer than that but it's on its last legs.The lid has gradually become more and more loose and now doesn't shut properly - so it never turns off. It's also incredibly noisy despite the fact we have soft water so there is no scale.The temperature control presumably works but neither my family nor visitors have ever actually noticed any difference in the quality of the relevant drinks!Overall, grossly overpriced for what it is.

Worked beautifully for 17 months then without warning began to switch itself on an off, beep incessantly and refuse to boil. At the price point the one year warranty is a joke.

This is the forth sage smart kettle and this is very noisy as soon as it is switched on more than likely it will be going back for a replacement,for what you pay for sage product surely they can make them right.

This kettle cost almost STG 100 and it only lasted 4 years.Had my previous kettle for almost 20 years......Too expensive to last only 4 years. Disappointed.

looks good, worked ok for a while then developed a mind of its own. Switches itself off randomly, then doesnt switch off when boiling. Not impressed,
and dont get me started on the Sage customer service team because they are hopeless. Cannot see Heston having his name to this for much longer