Didn’t like it anyway at all the most disappointing thing was the temperature or should I say the lack of it!!!!!! Not even warm even though I followed all the instructions. 1 might add it was sent back with a very disappointing overview

brocken package...milk frotter....faulty

My second DeLongi, I purchased this when my last one was three years old and just gave up. Service offered to try to fix the previous one at a cost, but there was no guarantee that it could be fixed, and inspection would be charged, and I had no packaging to send it away. So I plumped for a newer more expensive model simply because it makes good coffee day in day out. I have had the new one exactly one year and 3 days and the Milk Frother has given up. I still have the old Milk frother which fits perfectly, but it won't work either. I've descaled. Still wont work. Looks like Delongi wont sell the jug lid any more, you must buy the whole thing at £48. And there's no guarantee its the jug ( since 2 dont work). It still makes good coffee, but the milk system doesnt work. Its hard to recommend Delongi if you want a system that works for more than a year.Very disappointed.

We have had this machine for almost 2 years now.It produces great coffee at the touch of a button, however we have been plagued with faults.We have had to return it to Delonghi twice for repair and had to be sent a replacement part on a separate occasion. We now have another fault which I believe will lead to it being returned again once I hear back from Delonghi. Our 2 year guarantee is up in a couple of months time and I'm very concerned that it will continue to develop faults which will cost us a fortune to repair outside of guarantee. The bulk of the faults are in relation to the milk frother. It isn't what you expect from a £1000 coffee machine.

Starts off well but then starts to fail. Our unit has been repaired by De'Longhi three times. The major problem is the steaming device. Certainly not worth the money. Looks good and the Espresso quality is not bad but that's it. Definitely a waste of money given the very high price, look at better made brand.

Update. 28/10/2014The unit has been repaired under warranty. The cause of the fault was a failed solenoid. The warranty service was very good. They arranged collection and return. The unit was returned 8 days after collection. You get a service book with the unit explaining the fault and a checklist of each function that was tested/checked. I hope the unit will last longer than 13 months this time. However, I have kept the box just in case!Original ReviewFirstly you have to accept this unit is overpriced, but so are all the other makes. I have had the unit for 13 months and the milk pump has failed (for latte etc.) For a unit at this price I would expect at least 5 years of service before a failure of this type. It is going back for repair under warranty and I will update this review when it returns. I have made 1400 (1000 of these were latte) cups of coffee over the 13 months before the unit failed.The unit does have a lot of feature and achieves a satisfactory cup of coffee with various types of beans. I also use the pre-ground function for decaff, which works well. But again, I have used many different bean to cup coffee makers in the price bracket and they are all very similar.Finally, I would recommend that you keep the original packing for this unit as you will probably sending the unit back at some point in the first 2 years! Otherwise finding suitable packing for its return is a real pain.

I bought an ESAM 6700 in August 2013.First off - it's a very pretty machine. The 'fridgeable' milk jug is very handy and, initially I was very pleased with the machine itself.As others have mentioned; it doesn't produce a hot cup of coffee unless the cup is preheated - but I could live with that.Frothing of milk was very hit and miss - sometimes it worked beautifully; other times it just spluttered and delivered very little.The facility to select different strengths of coffee was great - I like mine really strong while my wife likes hers weak.It never quite managed to produce me a full mug of really strong coffee (by selecting two long espressos) - but it got close.The dedicated 'Long Coffee' button got it maybe a little stronger - but it took a while to produce the coffee.Despite these flaws I'd have probably given it 4 stars - but then the trouble started.In February 2014 the milk frothing heater stopped working. It still produced espresso etc but wouldn't produce frothed milk, hot milk or hot water - it just displayed 'heating' continuously. Six months old and failed - OK maybe it was just bad luck so I contacted De Longhi (Kenwood) who collected the machine for repair. It was returned about a week later.All was well until May 2014 when it failed again in exactly the same way. So only three months this time!De Longhi insisted it had to go in again for repair. Packing these things up is a nightmare and I'd lost confidence in the machine so I went back to the supplier (not Amazon) and went the 'not fit for purpose' route. After a great deal of argument I received a refund.So no; I wouldn't give De Longhi house room.I've now got a Miele CM6300 machine. It's not as pretty as the De Longhi but, as a coffee machine, it's in a different class. It produces hot coffee, consistently froths milk beautifully and allows the creation of multiple profiles for different users. I select my profile, it gives me strong coffee of the quantity I want. My wife selects hers, she gets her weak variations. Now this one I really do rec

We love the coffee from this machine and have had it for 3 years now but it is starting to get grubby.The brewing mechanism is meant to come out for easy cleaning but neither myself or my partner can budge it. Also, over time coffee grounds have gone in the space under the workings of the coffee maker and cannot be got out without taking the bottom off but we do not have the tool for this and there is a sticker advising that you do not do this yourself anyway...ugh!

i have had this machine for three years. It continuously breaks down and has to be returned to Delonghi. I have paid another £200 in repair bills and am now demanding a refund under the sale of goods act that allows six years for a consumer to be protected.

cannot heat the milk it does not come out hot enough it makes the coffee cool down complained got nowhere for paying over £900 pound and to be told nothing they can do heat the cup with hot water cannot sent it back as there is no fault in it i think the makers could have been a bit more helpfull

Easy to set up but after a three weeks it started to go wrong the clean button did not work so in the end I returned it to amazon

The worst cappucino maker ever. yes you are paying a delicious price tag. I was too. In the 14 months that I have owned this machine, it has been in "delonghi service for non-functioning" 8 times and continues to break down again. At this point I have put it on a side walk with a sign "FREE" on it for anyone to take. The only good thing is its milk frother. Other than that......... the grinder consistently gets stuck aside from the fact that when it occasionally doesn't get stuck (hooray!! good morning for me!!!), the "espresso" has such variable quality in taste and aroma that no Italian would stick to this. Appalling and shame on delonghi. they may stay in business but I can guarantee you that it is not because of me buying their products! never ever again. Not even if they gave it to me for free.