Had this for 5 years and it could have lasted a lot longer had it not been for a cheap plastic switch on kettle lid that is essential to release water. It snapped thus rendering the kettle useless, why they don’t sell replacements is utterly infuriating. Probably because they expect you to buy another, well not me or probably hundreds of others, because of this I’ll avoid this kettle which would have otherwise been excellent. Unbelievable let down

Not worth the money, bought it in a haste, does not provide features like temperature setting, auto cutoff if no water in , will not recommend as you have better products for same price from other brands

Button on lid snapped off after 2 years and 3 months of careful use and regular descaling.This has rendered the kettle useless as you cannot pour the water out unless you remove the lid, which defeats the object of a vacuum kettle.Contacted Vektra and they were no help, said you cannot get a spare lid and it’s out of warranty so tough luck basically. Don’t waste your money on a really expensive kettle that fails after the 2 year warranty period. Bad customer service.

Repeating the same as others:Lid lever broke 15 months after purchase.

A vacuum kettle is a great idea but as others have reported this kettle wont last more than 2 years.The lid has a seal and mine has perished. There is a cavity in the lid and this now fills with boiling water when poured. Water runs out of the lid when you've finished pouring, and it has poured over my hand on a number of occasions and down my leg on another.I contacted customer services asking if I could purchase a replacement lid but none are available.

 DO NOT BUY THIS KETTLE.I've owned a Vektra 1.7 for 3 years and it was a fantastic kettle, keeping the water hot for hours. The switch broke so I ordered a new one. The new one collects steam, in the form of water - lots of water, in the lid. If you open the lid to pour quickly or for re-filling (remember the water stays at near boiling temperature for hours so chances are you may well open it again to top up while water is still hot) near-boiling hot water pours out from under the lid catch on to your hand.Because I think this is a very serious health and safety hazard and also because the previous kettle was so good, I raised this with Grunwerg, whose name appears on the box as manufacturer/supplier. The response I got could not have been less helpful and when, after much prompting, they eventually looked at the video they said: "this is due to how the kettle is being used and has nothing to do with manufacturing".I am appalled by their response: to blame the customer for misuse because I wanted to top up the kettle, to ignore the high probability of someone getting badly scalded and to ignore that I repeatedly said how happy we were with the very same kettle bought 3 years ago which never did this.Terrible customer service and a, previously, great kettle is now unusable.Unfortunately this appears to be the only vacuum kettle available. I've now put a thermos next to the kettle which is a pain but avoids repeated heating of kettle which is what sold the Vektra to me in the first place.

We bought this kettle Feb 2015 for environmental reasons both to reduce the electricity used and to have a kettle that would last. It did to some extent retain its heat longer but still leaks heat through the base and lid however It would have heated up quicker due to its vacuum cylinder. Because we only boil the water we require this was not such an issue.What was more important was the poor build quality. After 18 months the lever on the lid snapped off. This was replaced along with the rubber plugs that cover the screws which had fallen out and got lost. After 3 years the finish on the outside started to chip away around the top. This was a surprise as I thought the cylinder was brushed stainless steel. Finally the ON/OFF switch would not turn on the heating element although the light did illuminate on the switch. So after three and a half years we are throwing it away. (recycling)

We bought this kettle Feb 2015 for environmental reasons both to reduce the electricity used and to have a kettle that would last. It did to some extent retain its heat longer but still leaks heat through the base and lid however It would have heated up quicker due to its vacuum cylinder. Because we only boil the water we require this was not such an issue.
What was more important was the poor build quality. After 18 months the lever on the lid snapped off. This was replaced along with the rubber plugs that cover the screws which had fallen out and got lost. After 3 years the finish on the outside started to chip away around the top. This was a surprise as I thought the cylinder was brushed stainless steel. Finally the ON/OFF switch would not turn on the heating element although the light did illuminate on the switch. So after three and a half years we are throwing it away. (recycling)

I’ve now had it 2 in months and both have died! Can’t get any response from the ‘supportAmazon replaced the 1st kettle and said no need to return old broken one, and now a month later I’ve been charged for it,! And the 2nd kettle has juts broke.Awful do not buy!

Adding to what a few other reviewers have found, the kettle itself is pretty good at keeping water hot enough that you can pour a fresh tea or coffee within the next couple of hours without needing to reheat. Even if you do have to reheat, it barely takes any time as the water is already hot.Unfortunately a few months after the warranty expired, the pouring trigger on the lid snapped off, meaning the only way to pour was to open the lid entirely, which is both more dangerous and also defeats the 'thermos' part of the design, as a bunch of heat escapes every time you open the lid.Contacted customer service and offered to purchase a replacement lid; they responded promptly but informed me that replacement parts are not available for this unit. It's pretty disappointing, as when you pay a little more for a 'nice' kettle, you expect it to last and certainly for replacement parts to be offered (at a reasonable price if you're out of warranty).Given what a lot of reviewers have said, I'd warn against buying this kettle unless you're happy paying that much for something that is fairly likely to break just after the warranty period expires. They don't seem reliable or durable enough to justify the cost.

Adding to what a few other reviewers have found, the kettle itself is pretty good at keeping water hot enough that you can pour a fresh tea or coffee within the next couple of hours without needing to reheat. Even if you do have to reheat, it barely takes any time as the water is already hot.

Unfortunately a few months after the warranty expired, the pouring trigger on the lid snapped off, meaning the only way to pour was to open the lid entirely, which is both more dangerous and also defeats the 'thermos' part of the design, as a bunch of heat escapes every time you open the lid.

Contacted customer service and offered to purchase a replacement lid; they responded promptly but informed me that replacement parts are not available for this unit. It's pretty disappointing, as when you pay a little more for a 'nice' kettle, you expect it to last and certainly for replacement parts to be offered (at a reasonable price if you're out of warranty).

Given what a lot of reviewers have said, I'd warn against buying this kettle unless you're happy paying that much for something that is fairly likely to break just after the warranty period expires. They don't seem reliable or durable enough to justify the cost.

It was good, but then after 18 months it broke inside resulting in a rattling noise, an odd taste and 20 mins of burbling after it boiled. Then the lid broke so the water doesn't pour any more.If you have to replace your kettle every 18 months, it isn't eco.

The idea of an insulated kettle which keeps the water hot is really good, not only that but I liked the appearance of this Vektra kettle.When we first got it back in Oct 2015 it was perfect, it kept the water very hot for many hours, unfortunately it only did that for the first 10 months and we noticed it was slowly starting to go cold much quicker like an ordinary kettle, now after two years it starting to leak.We bought it as an environmentally eco friendly kettle however if it only lasts a couple of years before it needs replacing it's perhaps not that good for the environment.

The idea of an insulated kettle which keeps the water hot is really good, not only that but I liked the appearance of this Vektra kettle.
When we first got it back in Oct 2015 it was perfect, it kept the water very hot for many hours, unfortunately it only did that for the first 10 months and we noticed it was slowly starting to go cold much quicker like an ordinary kettle, now after two years it starting to leak.
We bought it as an environmentally eco friendly kettle however if it only lasts a couple of years before it needs replacing it's perhaps not that good for the environment.

Had it for 39 days and it has stopped working, so can't even return it. Rubbish product.

Impressed by the idea of an insulated kettle which keeps the water hot or requires less energy the next time you boil it I was less impressed when it boiled water exactly four times before it ceased to function. Money back requested.

High quality, keeps water hot for so long. I'm sure we save money with this kettle because the amount of times we would boil a kettle and forget, only to reboil again and again. With this kettle you can forget you boiled it but still get piping hot water from it (or wait for a very quick top-up boil).Update Nov 2017: From 5 to 2 stars. First kettle lasted 9 months, then the switch stopped working and it would boil non-stop regardless (had to control it by plug switch and couldn't leave it). Got a replacement no issues, but that only lasted a week until it stopped altogether. Sadly we love the product but build quality is so poor we'll not be buying this make again.

High quality, keeps water hot for so long. I'm sure we save money with this kettle because the amount of times we would boil a kettle and forget, only to reboil again and again. With this kettle you can forget you boiled it but still get piping hot water from it (or wait for a very quick top-up boil).

Update Nov 2017: From 5 to 2 stars. First kettle lasted 9 months, then the switch stopped working and it would boil non-stop regardless (had to control it by plug switch and couldn't leave it). Got a replacement no issues, but that only lasted a week until it stopped altogether. Sadly we love the product but build quality is so poor we'll not be buying this make again.

Delivery was very quick but, unfortunately, the kettle lasted less than a day before giving up the ghost. It may have been a one off but the item could not have lasted a shorter time. Very disappointed.

Bought as Christmas present and has now stopped working no way of returning via Amazon as it says returns up to 31st January. Shouldn't have stop now with only been used for under 3 months!! Not happy!!!!!!!!!!