This machine never worked - it was fault straight out of the box as the machine was unable to draw water from the tank. Returns process with Amazon was very painful - after a lot of phone calls a replacement was dispatched, only later to be cancelled due to stock issues, and now I have to carry the (very heavy!) faulty machine to the post office before they will process the refund. Very disappointing.

This device looks wonderful and makes great coffee. It went broken after about 6 months of usage. There is no service from illy. They don’t respond to emails and calls. Disappointing.

Stylish and makes great coffee

I like the quality - this is a substantial machine and should last for years. It has an automatic standby so won't burn out when I forget to switch it off, and it has a very active temperature control. It does not have an over-pressure valve so gets a bit messy when I tamp the coffee too much (but the water still goes into the cup or drip tray so not a big deal. Frother works but I need more practice.

I first bought this machine in 2016, one year later 2017, the electric part of the machine was not working anymore. After getting a replacement, I'm having now, 11 months later the same problem. Two machines, both not working for longer than a year, definitely not worth the money! Would never buy again!

We had the stainless steel version and we loved new it at first. It seemed very robust and made good coffee but after a short while, (6 months or so?) the temperature gauge stopped working. We got it replaced but the same thing happened again a year after. We decided to get a Dualit stainless steel coffee machine. 4 years on and no problems!!

Disappointing coffee quality but very stylish machine. Good as a stylish piece of kitchen furniture, not so good for making coffee.

I was gifted this coffee machine back in 2005. As very much a basic being of the “life begins after coffee” mantra, the first thing I do each morning after hitting the alarm is turn this orange life giver on. After two minutes of warming up whilst I grind beans and taper the portafilter, it dutifully produces perfect espresso with fantastic crema. As we approach 13 years of daily service it has not once missed a beat, needed a replacement part or service. I have descaled it twice. A dependable and well engineered example of functional beauty.

Avoid! I have just received my second X1 which didn’t even last a day before going pop then dangerously overheating.It made a loud pop noise then started to overheat way past the temp even for steam. Once switched off and cooled down the machine was totally dead.This one was a replacement for a machine which lasted a couple of days before deciding to trip my power every time it was switched on.I dont know if this is a bad batch or some inherent problem but I will never buy a Francis Francis again.

I received item without descaling powder, cleaning tablets and without knockout box for coffee grinds.On the warranty card there is no stamp.It makes good and tasty coffee. How often should we use cleaning powder or tablets?

As good as always. But not happy about the "wrong cable".

Great sturdy machine, lovely design. Have had it for 2 months now, coffee is great! Easy to use once you understand the instructions.

I replaced my old version with this new one, partly because the old colour didn't match the new kitchen. It looks great and makes great coffee. It takes a while to get to temperature but a great coffee is worth waiting for!

This coffee machine is a thing of beauty! takes a bit of getting used to, makes lovely coffee!

We bought this machine in 2002 and only this year did it finally need replacing. Makes the most lovely expresso, survives multiple uses each day and is quick and clean to use. Would and have bought this again.

I love the look of this coffee machine. Totally deserves 5 stars on that account.I'm giving just 3 stars for reliability, durability and performance, which is what ultimately matters right.When they work, they do make great coffee -specially if the coffee is fresh ground-and steamed milk. I was making lattes and cappuccinos with milk art almost like a pro barrista.However, I can't say the same for its performance. I've had a total of 3, is as many months, the last of which I'm returning, and have totally given up on them now.First one had a problem with the steam wand.Second one wouldn't cool down so when removing the group head, it would explode coffee out due to the high pressure.Third and final one wouldn't heat the water so only made luke warm coffee - yuck - and subsequently couldn't steam milk.Ok, so I've never been lucky with gadgets, but it seems I've exceeded even my bad luck with this particular model.There's been many good reviews for this machine, which is why I chose it and despite my own issues, I'd still recommend it for design and quality coffee when it works.

Hi, my machine doesn't work, who should I contact? I plugged it in, the red light comes up, but the temperature indicator in not moving, the whole machine doesn't work, water is not coming out, who do I contact and what should I do? Thank you

It arrived quickly but sadly rather difficult to use compared to our last coffee machine.

Whist this machine is not perhaps the simplest to use it does make the most wonderful coffee. The construction of the machine is good and solid, and I would say is made to last, hopefully for many years of service. Although the operation is quite straight forward it does require a little bit of attention as this is a manual machine and it is necessary to pay attention to the temperature of the water as shown on the gauge, and tamping the ground coffee properly in the holder, this done look forward to an excellent espresso coffee.