Having broken down twice in the four months that I have owned it, this washing machine is perhaps the most unreliable appliance I have ever purchased, despite its premium price tag.The first unit we received failed in hilarious fashion a few days after installation (see video). This machine was replaced by the manufacturer with one that ran only for a little over three months before going completely dead. Multiple visits from engineers have failed to rectify the problem, and we have at present been without a washing machine for almost a fortnight. This is particularly a problem for my family as my wife is a NHS doctor, currently working in an intensive care unit, on the sharp end of the battle against the COVID-19 epidemic.Under the circumstances, you'd have thought that Ebac would be falling over themselves to help us out and make amends, right? Well, you'd be wrong. I was advised that replacement would take a further week. This lead time is clearly incomprehensible in this age of ubiquitous next day or quicker deliveries. In the interim, I was advised to take the clothes to a launderette. It didn't even seem to occur to them that knowingly taking virus-ridden hospital clothing to a public laundry is rather irresponsible. When I pointed this out, it did not lead to them expediting the faulty machine's replacement, so we're currently in a terrible bind.This was a review written more in sorrow than in anger. I'd made this purchase as I think it is good thing to support British industry in an era where white goods manufacture in this country is rare.