did not take soap had to returntook 3 weeks

Don't buy Samsung EcoBubble or AddWash washing machines, they are so unreliable and badly engineered!I Bought my first Samsung 12kg machine in 2014. Samsung UK (their so-called "Dedicated Support Team") didn't want to know when it became faulty with the now infamous "E3 Motor Error" on the LCD screen and Samsung Support came up with every excuse going for them not to repair. Even though it was supposed to come with a 5 year guarantee on the machine and a 10 year guarantee for the motor! Those "5 year" and "10 year" guarantee stickers they put on their machines don't mean a thing! The Samsung guarantee really isn't worth the paper its written on! The worst customer service experience I have ever had for anything I have bought in the past 20+ years within the UK. In 2016, I eventually had to get a Nationwide authorised "Samsung" service engineer to have a look at the machine and they confirmed the motor and control PCB board were faulty and beyond economical repair.I had to replace the machine and I needed a larger drum machine that I could wash domestic washing in. Due to the lack of choice within the market I stupidly bought another Samsung 12kg machine as the choice is very limited within the UK domestic market. Two years later, now in 2018, the exact same thing has happened again! I used the same National, Samsung approved service engineers and they have told me this time (in August 2018) to stay well clear of Samsung washing machines. The infamous "E3 Motor Error" is endemic across the whole Samsung range causing the machines to be very unreliable and you should regard the machines as "disposable" like the cheaper washing machine brands, as Samsung's will need a new motor control PCB approximately every 2-3 years of relatively light use.....this equates to approximately a £280+ repair (August 2018 price) each time they become faulty, and that's if they can get the spares which raises another issue. Spares for Samsung's within the UK are distributed from Holland and can be very difficult to source....you could

My husband does alot of training, clothes are coming out just as smelly as they went in. Our old much cheaper washing machine cleaned his shirts much better. Cycles are unnecessary prolonged. Your just paying for the name not the product!

Had this washing machine a few weeks, and still can't get the machine to stop walking across the floor, every wash seems unbalanced. I am starting to regret buying a samsung, after being a hotpoint buyer for many, many years.

The machine walks across floor on every spin, nothing I do fixes it. Plus on mute as it's got so annoying tune.

Just had a brand new washer delivered and fitted and it wont fill with water not a good start try and explain that SAMSUNG

Broke after 5 weeks, engineer fixed it after 4 days wait. Harumph

We bought this in December 2017 by February we have concluded that the quality of this machine is very very poor. What ever you put in the machine it struggles to spin quietly. The drum moves so much the front of the machine flexes the resulting banging is noisy and quite disturbing.

After alot of research in to washing machines we decided to buy a samsung but it was not as good as expected. It is noisier than machines half the price and rattles on the spin cycle despite careful packing. The 1400 spin is not effective as our old machine. This machine is not worth the money we paid or it

Had an indesit before this, a £230 one, lasted 7 years. Looked at loads before buying this model, all singing and dancing. Don’t think I would have bought it after having it for a few weeks now. Not as quiet as I expected it to be, vibrates/ wobbles more than our old one, it is level Had a problem with it, wouldn’t spin on any cycle, but no fault code ? Pulled it out, put it back in, fault cured. Hoping it’s not going to be a pain in the future. Plus side it has a 5 year warranty, but I hope not to have to use it.