When I was looking at one of these 'cloud based' laptops in the shops a stranger said to me, "don't buy it" and gave me some reason I didn't really take notice of. I wish I had!Even though there is a video of how to make space on the laptop, I did this many times and still could not download Chrome or any updates. The only thing it has been useful for was travelling (as I didn't care if it got lost or stolen!) and watching movies, even though web pages tend to take ages to load.Zoom and Facebook video do not work at all. I couldn't even load a video onto Facebook that was only 4 minutes long.I reverted back to using my work laptop (with an i5 processor) for important personal things as it was more reliable but the whole point in buying this was to keep work and personal things separate.After one year, I have decided that I can no longer deal with the frustration of waiting for web pages to load and have bought a new laptop.I would suggest doing your research online before buying and Curry's has a great tool for figuring out what kind of laptop you should buy for your needs.

Notwithstanding I had been aware of the screen's resolution when researching what I was looking for, I thought that a laptop bearing the HP name would be good enough. It wasn't. Even when turning the brightness to highest, the screen was dull, and when reading material on, say, Facebook, the text was slightly blurred, yet not when reading ordinary documents in (say) Word. It was also quite a strain on the eyes. I guess I have been spoilt by the quality of my Samsung Galaxy S10.5 tablet which has a screen resolution of 2560 x 1600 and superb presentation. I also found the screen on the HP laptop to be occasionally sluggish in response to touches. That said, setting up was very fast and very efficient, the apps I downloaded also very responsive. I did find a couple of apps which weren't available to this laptop, one being All 4 (for British Channel 4 TV). However, I was able to overcome that by using the Internet version via Chrome, which turned out to be far better anyway. I would have retained the laptop if it were not for the very disappointing screen, and it was mainly for that reason I regrettably returned it.

Absolute crap 4 months old and useless avoid avoid !has no space to update and has finally packed up after trying to download windows 10 update 1903 save your money a rip off!

have rang hp about this they never sent me any guarantee details the screen as gone white needs repairing ,hp ask me the serial no it is on the back in micro dot need a microscope to see it.because i could not see it even with magnifying glass ,operator cut me off and was not interested,customer care very bad guarantee non existent so have £189 for this and i have too throw away after 6 months as screen is useless, recommend people do not buy this product it is not worth the plastic it is made from ,and hp just dont care

I have had this for six weeks and it is fine to use. However the audio out jack no longer works. To cut a long story short, Amazon referred me to HP - would you believe that the product is OUT OF WARRANTY.

There is literally no memory left after you add windows 10. Complete waste of money. Returned it immediately.

Very poor computer. Very slow, doesn’t worth the money

This struggles with very basic tasks. Opening more than one webpage is difficult for it, but include also a Word document then it will take a very long time to do anything. Occasionally it decides not to even try and closes the application you are attempting to open. I would definitely not buy this again. I would have returned it but missed the returns window. If you're thinking of buying one, stop!

Unfortunately this item is so very slow. We bought as a Christmas gift for our 5 year old girls and this item is unusable as It crashes all the time and just really doesn't work. It took all day to put the family (5 user) on the laptop as it kept crashing. It hadn’t been used since early in the year and today we tried again and it crashed!We’ve requested a full refund this product.The first time we’ve ever negatively reviewed a product!

Performance-wise this laptop is reasonably impressive for surfing, emails, word processing etc, my wife does very little else with it.The touchpad is dreadful so if you want to use that frequently you will find it frustrating, definitely use a mouse instead.

All the details given of the product is not true. Microsoft 365 is only going to last first few days of using it. you can just open emails and google stuffs. Apart from that this laptop is of no use. Pay more, but don't do the mistake of buying this cheap laptop. You are going regret big time if you do. T

Where do I begin? First of all, this will stop me from ever buying technology on amazon again.
After arrival, I could not switch on the laptop for ages, even after putting it on charge for hours. When I finally succeeded, it showed an error in Chrome OS. Did everything I could to reintall the OS, did that, only to find out that the laptop is still not working. Don’t invest any money in this.

Where do I begin? First of all, this will stop me from ever buying technology on amazon again.After arrival, I could not switch on the laptop for ages, even after putting it on charge for hours. When I finally succeeded, it showed an error in Chrome OS. Did everything I could to reintall the OS, did that, only to find out that the laptop is still not working. Don’t invest any money in this.

Be aware that the Microsoft 365 is only a trial. Although the description suggests a 1 yr subscription, that is only for the 1TB storage, 365 is NOT anything other than a trial software. I am disappointed and feel duped

The worst laptop I have ever used in my life. Absolutely terrible and can’t return it without the box it came in! Disgusting waste of £200

Really slow!! Internet tabs will also close unexpectedly, without any warning!! Would not recommend this to anyone!!

i read the reviews but gave it a try as there was a good deal and never had any problem with HP in the past.
Only needed an extra laptop when i work remotely (so not the main use) . worked ok for 2 months then stopped charging this morning. Spoke to Amazon and they said there is a hardware issue with this model so will get the money back. ok with this but this doesn't replace the laptop and i now need to search for a new one. So not extremely happy and will look for something better now.
Probably best to invest in something with a higher qualify and storage. all depends what you need it for

i read the reviews but gave it a try as there was a good deal and never had any problem with HP in the past.Only needed an extra laptop when i work remotely (so not the main use) . worked ok for 2 months then stopped charging this morning. Spoke to Amazon and they said there is a hardware issue with this model so will get the money back. ok with this but this doesn't replace the laptop and i now need to search for a new one. So not extremely happy and will look for something better now.Probably best to invest in something with a higher qualify and storage. all depends what you need it for

Very disappointed with this item. It is very slow my samsung 7 phone is much quicker. It crashes all the time and like today jus doesn't work at all can't check for updates as can't do anything with it, I seem to be permanently looking at my home screen

Do not buy this the hard drive is only 32 gigabytes which is too small to run windows 10 updates. As soon as windows tries to update your drive is full and your laptop is a brick. These should be withdrawn from the market as not fit for purpose. I’ve been building and repairing pcs as a business for 20 years and these things are a rip off. You cannot even update the drive as it is built into the motherboard and cannot be replaced.