This is the second of these machines I've had, the first one got a faulty switch after 10 years. Makes great coffee

This is my 2nd one and this version has been upgraded which is good. Only issue was that it arrived with a European 2 pin plug. Per instructions you have to cut it off and replace with 3 pin. No mention of this in details on site and since being marketed in UK it should come with 3 pin plug as standard.

I think the negative reviewer may have been unlucky. I have had this maker for nearly three years. It produces really excellent cappuccino. I recently bought it a second time, and if anything, my new model is better (quieter, re-designed coffee holder). If you are wondering why I bought a new one, it's because I did the unforgiveable - I tried to make a coffee, not remembering I had removed the water tank. By the time I realised this (it had been heating up for far too long, and then I drained it when it had no supply) I had damaged the boiler and it's integrity was in question. Still, even with my stupidity, I'd had about 4000 cups out of it, which I estimate at around 3p a shot. Everyone at home agrees that it makes such a good cup that it's impossible to consider going out for one; too disappointing!

Have owned ours for 5 years now and when you maintain them properly they make cup after cup of wonderfully smooth and creamy espresso. Would definitely recommend!!