The coffe machine came with missing milk jug !!!
Yasser Barakatvery nice aesthetically, and in fairness the milk it produces is excellent, however there is a problem with these machines, the coffee it produces is tasteless and bland, changed every setting possible, no improvement, brought it to my local roastery/cafe to get them to have a go, no different, they thought grinder was faulty.Now the fun part lol, Sage customer support is laughable how bad they are, take, on average for me, 5 days to respond, firstly they tell me verbatim what is in the leaflet provided with the machine, I obviously already did all that many times, then they proceed to tell me to use fresh coffee beans, in my initial email i told them I only ever use fresh beans, this went on for 2 more replies. Got sick and tired of the lack of support and the feeling I was to blame, don't be annoying me type of attitude!!I Contacted Amazon to see could they help, wonderful experience with them, no hassle or bs from them.So if you want a machine that looks good but produces terrible coffee and want to feel like an idiot or hindrance when you contact their support, buy this! Please don't be like me and get sucked in with their fancy advertising and marketing, cause it's bs. I ended up buying a De'Longhi for a third of the price and I'm very happy as are anyone who gets a coffee from the machine. can't emphasize how poor the customer support from Sage was.
Philip Leavyvery nice aesthetically, and in fairness the milk it produces is excellent, however there is a problem with these machines, the coffee it produces is tasteless and bland, changed every setting possible, no improvement, brought it to my local roastery/cafe to get them to have a go, no different, they thought grinder was faulty.
Now the fun part lol, Sage customer support is laughable how bad they are, take, on average for me, 5 days to respond, firstly they tell me verbatim what is in the leaflet provided with the machine, I obviously already did all that many times, then they proceed to tell me to use fresh coffee beans, in my initial email i told them I only ever use fresh beans, this went on for 2 more replies. Got sick and tired of the lack of support and the feeling I was to blame, don't be annoying me type of attitude!!
I Contacted Amazon to see could they help, wonderful experience with them, no hassle or bs from them.
So if you want a machine that looks good but produces terrible coffee and want to feel like an idiot or hindrance when you contact their support, buy this! Please don't be like me and get sucked in with their fancy advertising and marketing, cause it's bs. I ended up buying a De'Longhi for a third of the price and I'm very happy as are anyone who gets a coffee from the machine. can't emphasize how poor the customer support from Sage was.
I ordered this item, then read online that people were having issues with the water not heating up to the desired temperature of 200F.I tried to cancel my order upon reading this, but Amazon said they couldn't cancel it, so I tried the machine and gave it a chance when it reached my house.Upon using this machine I was very quick to note that the water coming out of it was no where near 200F. With a thermometer I measured it at 140F (60C), which is a whole 60F (or 33C) lower than is required for brewing. Not fit for purpose, it creates bitter coffee and no amount of changing the temperature on the machine alters the temperature of the brew water.The grinder is messy and spews granules everywhere.The only thing this machine has going for it is it's great milk frother. That's it.This is also NOT an isolated issue. Look up "Barista Touch Temperature Low" online and you will come across more people saying this! These machines should be recalled. They are totally not fit for purpose.Edit: thanks Amazon for the speedy refund.
HappyI ordered this item, then read online that people were having issues with the water not heating up to the desired temperature of 200F.
I tried to cancel my order upon reading this, but Amazon said they couldn't cancel it, so I tried the machine and gave it a chance when it reached my house.
Upon using this machine I was very quick to note that the water coming out of it was no where near 200F. With a thermometer I measured it at 140F (60C), which is a whole 60F (or 33C) lower than is required for brewing. Not fit for purpose, it creates bitter coffee and no amount of changing the temperature on the machine alters the temperature of the brew water.
The grinder is messy and spews granules everywhere.
The only thing this machine has going for it is it's great milk frother. That's it.
This is also NOT an isolated issue. Look up "Barista Touch Temperature Low" online and you will come across more people saying this! These machines should be recalled. They are totally not fit for purpose.
Edit: thanks Amazon for the speedy refund.
Barista-quality performance with new intuitive touchscreen display with pre-programmed café drinks menu and automatic milk texturing, all within a compact footprint. A built-in grinder delivers the right amount of ground coffee on demand and with a 3 second heat up time, you go from bean to cup, faster than ever before.
4 Coffee Filters (Single Wall, single and double; Dual Wall, single and double), Tamper, Claro Swiss Filter (Eliminates the need to descale), Cleaning Kit and Milk Texturing Jug.
Brand | Sage |
Model Number | SES880BSS |
Colour | Silver |
Item Weight | 11.8 Kg |
Product Dimensions | 32 x 34 x 41 cm |
Volume Capacity | 2.5 litres |
Power / Wattage | 1700 watts |
Material | Stainless Steel |